Management per processes, a way to improve life quality in an elderly nursing home

Abstract

Introduction: population´s ageing fosters society concern, because it implies the creation and maintenance of a social infrastructure to achieve the life quality of elder people. It is an issue of permanent challenge.
Objective: to show how the insertion of management per processes helps improving the life quality of the patients of an elderly nursing home.
Materials and methods: an intervention study was carried out as a result of the study of seventy procedures for processes´ management and improvement. Statistical tools were used and the organization was characterized using 13 variables.
Results: there they were identified reserves of organizational-kind improvement, related to planning and programming, and to monitoring and controlling processes like health care and nursing. The improving actions induced an increase of the service level and a favorable behavior of indicators like mortality, more than one-year staying, and infection diseases rates. The before-mentioned elements impact on the life quality of a group of patients with reduced physical functions in rehabilitation.
Conclusions: the social function and vulnerability that are proper of the elderly people homes make relevant to seek for methods improving their management, and improving the performance of their processes at the same time. Process’s management showed its usefulness and pertinence contributing to increase the service level and life quality of geriatric patients.