User´s satisfaction with medical care in the medical consultations. Colon 2015-2016

Abstract

Introduction: satisfaction assessment has great importance in the context of measuring health care quality.  If the aim is providing services of higher quality and creating institutions of excellence, the assessment of the users´, relatives´ and providers´ satisfaction becomes a permanent and dynamic task. 

Objective: to identify the users´ satisfaction level with the health care provided in medical consultations of Colon, in the period 2015-2016.

Materials and methods: a cross-sectional, descriptive study was carried out in the field of health care services and systems research. The sample was formed by 480 users who belonged to 32 medical consultations. The selected dimensions were: conditions of the health care places, waiting time, availability of materials, medicines and instruments, health care quality.

Results: in the variable ¨conditions of the health care places¨, 93.1 % of the users reported that cleaning in the medical consultations was good; waiting time related with nursing procedures got 79.1 %; with respect to the availability of materials, medicines and instruments, the lowest qualification was for instruments existence, 54.1 %; and 81.6 % of the persons was satisfied with the received medical care.

Conclusions: the users attended in the medical consultations are satisfied with the received care. The studied dimensions were evaluated as not acceptable; only the variable cleaning was above the established standard.