Satisfaction of the medical staff working at medical houses. Colón 2015-2016

Abstract

Introduction: the necessity of reaching a higher satisfaction from the health services and, with that, providing welfare to everybody    who receives them, makes it necessary to have transforming methods that allow to identify everything that having positive or negative influence on the performance of the people working in the public health field.

Objective: to identify the satisfaction level of people working in the medical houses of the municipality of Colon, in the period 2015-2016. 

Materials and methods: a descriptive, cross sectional study was carried out, in a universe and sample composed by the 123 physician and nurses who were working at the 62 medical houses. The following variables were studied: conditions of the health care places, resources that are necessary for work, care to human capital and population handling.

Results: 92.6 % of  the medical staff were satisfied with the concern, upgrading and cleaning of the consulting rooms. Predominated workers unsatisfied (52.0 %) with the resources they have for the clinical examination.

Conclusions: the medical staff working at the medical houses is unsatisfied. The studied dimensions were evaluated as non-acceptable; only the variables concern for upgrading and existence of water for hand washing were above the established standard.